Privacy Policy

Last updated: October 29, 2026

This policy explains what data the Dhai Platform app for Android and iOS collects, how we use and protect it, and the choices you have. The app is provided by Dhai Platform in collaboration with Mufeed Event Organization.

Data we collect

When you create an account or sign in

• Your name and email address.
• Your password, stored only as a secure hash that no one can read.
• Your phone number, if you choose to add it.
• With Google or Apple sign-in: the name, email address and account identifier that provider sends us.
• The time of your last sign-in.

When you use the app

• Your device's push notification token, platform (Android or iOS) and when it was last active, used to send alerts about live broadcasts and new releases. This token is collected even if you use the app as a guest.
• Which notifications you have read, so they are not shown as new again.

Data that stays on your device

Your library lists, language and theme settings, and a temporary copy of content that makes the app faster. This data is stored on your device and is not sent to our servers.

We do not collect your location, contacts, photos or payment details.

How we use data

• To create, sign in to and protect your account.
• To send notifications about live broadcasts and new content.
• To prevent abuse and keep the service secure.
• To answer your questions and support requests.

Sharing

We do not sell your data or share it for advertising. We only use the service providers needed to run the app:

• Google Firebase: Google and Apple sign-in, and push notifications.
• Apple: Sign in with Apple on iOS devices.
• YouTube: episodes play in the embedded YouTube player, which is covered by Google's Privacy Policy.
• Our hosting provider: the servers that store account data.

We may also disclose data when the law requires it.

Retention and deletion

We keep your account data for as long as your account exists. You can delete your account at any time in the app (Profile → Delete account) or on the account deletion page. Deletion immediately removes your account data, sign-in tokens, registered devices and notification history from our servers. Copies may remain in encrypted backups for up to 30 days before they are erased.

Security

Data travels between the app and our servers over an encrypted connection (HTTPS), passwords are stored hashed, and only authorized administrators can access the data.

Children

The app is not directed at children under 13, and we do not knowingly collect their data. If you learn that a child has created an account, contact us and we will delete it.

Your choices

• Turn notifications off in your device settings at any time.
• Use the app as a guest without creating an account.
• Delete your account and its data, as described on the data deletion page.

Changes to this policy

We may update this policy. We will publish the new version on this page with its date.

Contact us